1. Registration

Q:  Who does the account registration for new members?
A: The person who introduces the new members will do the account registration for them.

Q:  How is the account registration done?
A: Member can login on to www.adamayatrading.com and login account using username and password, and proceed for new account registration.

Q:  Can we download a step-by-step guide to registration?
A: Yes! A step-by-step guide is available for download at the download section.

Q:  What to look out for before creating new accounts?
A: Please make sure you have sufficient E-point in your E-wallet to create the new accounts.

Q:  How do we check placement before registration?
A: In the full network view, click on to the “add user” button to select the correct placement position.

Q:  What are the mandatory fields?
A: All Fields are mandatory and important. It is important to make sure these fields are filled in with correct details.

Q:  Is email mandatory? Can it be repeated? Can it be omitted?
A: Email address is mandatory. Please make sure you fill in the email address. Email address cannot be repeated in the system database, as it is used for retrieving password. Email address cannot be omitted.

Q: What to do if new member does not have an email address?
A: If a new member does not have an email address, they can create one using their username with the extension “@adamayatrading.com”. For e.g. user ID is ALI, you can create one email address as ALI@adamayatrading.com.

Q:  Can user name/ID be repeated?
A: Our system database only recognizes every username ONCE. That means a username/ID can only be used once. If the username has already been used, please create the account using other choice of username.

2. Products

Q:  Are these all the entry & maintenance products?
A: No. With the support of factory and R&D centre, Adamaya will launch new products every few months for the benefits of all members.

Q:  Are all products approved with MAL number?
A: Yes! We ensure that all the products are approved by Kementerian Kesihatan Malaysia (KKM) with the MAL number. All the products are safe to used or consumed.

Q:  Can members recommend additional entry & maintenance products?
A: Company always welcomes feedback and suggestions from members, to recommend new products, for the benefits of all the members.

Q:  Are the products safe & eco-friendly?
A: Our products are all using the highest quality, and eco-friendly ingredients. All products are safe and harmless to the consumers as well as the environment.

Q:  Can we choose a combination of maintenance products equal to 100PV instead of the entry products?
A: Maintenance products will only be introduced from July onwards. It is possible to choose a combination of maintenance products total up to 100PV for entry package.

3. Stock

Q:  Are we required to take delivery of our stock immediately?
A: Not necessary. Members can redeem the products from company or stockist at a later stage.

Q:  Can we take partial delivery?
A: As long as your M-wallet has points, you can redeem any amount of stocks from company or stockist. Delivery charges apply.

Q:  Can we subsequently exchange our stock with the Company?
A: Company allows product exchange within 14 days of purchase/redeem, as long as the products exchanged by members are in good and resalable condition.

Q:  How does the Company deliver stock to outstation members?
A: Upon request, company can arrange courier service to deliver stocks to outstation members.

Q:  Any minimum order? Any delivery charges?
A: Company will provide free delivery charges for order of RM1000 and above. For order lower than RM1000, delivery charges of RM10 will be charged.

Q:  What is the time frame for delivery?
A: Normally, delivery will arrive not later than 2 days from the date of purchase and transaction.

Q:  How do outstation members exchange their M-Wallet for goods/stock?
A: Outstation members who wish to have their products delivered by courier will have to arrange with company and transfer the M-points to company first.

4. Upgrading

Q:  What are the terms & conditions to upgrade our accounts?
A: Members are allowed to upgrade their accounts within the first 90 days from the date their account was created.

Q:  Do we pay for the full upgrade or the difference?
A: To upgrade account, members need to top up the difference of the accounts type. For e.g. to upgrade from Distributor (RM200) to Manager (RM600), member needs to top-up the difference of RM400.

Q:  Can member upgrade after the time frame?
A: No. After 90 days, member cannot upgrade their account anymore.

Q:  How many times can we upgrade?
A: Member can upgrade as many times as they want within 90 days, until the highest possible account type in our system.

5.  Mobile Stockist

Q:  Do Mobile Stockists automatically qualify for the Diamond Club Pool Bonus?
A: Yes. When a mobile stockist sign up the Diamond Ambassador account, they automatically qualify for the Diamond Club Pool Bonus.

Q:  Who else qualifies?
A: Currently only Diamond Ambassador qualify for the bonus pool. Company may, at their own discretion, decide in the future who may qualify for the bonus.

Q:  Do we qualify if we upgrade to Diamond within the 90 days grace period?
A: Members can upgrade to Diamond Ambassador within 90 days, however, they will not entitle for the Diamond Club Pool Bonus.

Q:  How much can we expect to receive from this Pool Bonus weekly?
A: How much to receive from this Pool Bonus weekly depends on the Company Turn over (CTO) and the total number of qualified Diamond Ambassador in the organization.

Q:  Any guaranteed minimum/maximum amount?
A: Company do not set a minimum amount to be received. The bonus amount depends on the CTO and number of qualified Diamond Ambassador. Total maximum amount of RM6000 for each Diamond Ambassador will be paid back.

Q:  How is it paid?
A: Every week, CTO will be calculated and divided equally by all the qualified Diamond Ambassador. The bonus will be credited to the members’ E wallet weekly.
Q:  How does the 5% for Mobile Stockist work?
A: 5% of the total PV from the Mobile stockist’s M-wallet will be credited to the Mobile stockist E-wallet as their stockist bonus. For e.g. ALI is a mobile stockist, and this week he has a total transaction of 5000PV from his M-wallet to Company M-wallet, he will be entitled for 5% X 5000PV = RM250 as stockist bonus.

6. Flushing

Q: What kind of limit flushing system we have?
A: Our Company has both the daily limit and weekly flushing system. Daily limit will limit the maximum income per day, and weekly limit to flush the smallest line.

Q: When does the weekly period start?
A: Our Company’s week start from Monday 00:01a.m. and ends on Sunday 11:59a.m.

Q:  Flushing is on which line?
A: We only do flushing on the smallest line.

Q:  What happens if our daily registered PV exceeds our daily flushing limit?
A: If the daily registered PV exceeds the daily flushing limit, the daily maximum earning will be capped, all the lines PV volume will be carry forward to the next day, until the last day of the week, the smallest lines will be flushed.

Q:  Does it apply to all member types?
A: Yes. The flushing system applies to all member types.

Q:  How is the weekly limit capped?
A: Weekly limit is equal to the daily limit X 7 days. For e.g. the daily limit is 1200PV, the weekly limit will be 8400PV.
  
Q:  Will the volume be flushed if the account was not maintained for the month?
 A: In the first place, the Volume will not be accumulated at all for inactive members or accounts not maintained. The pre-existing carry forward volume will not be affected.

7.  E-Wallet

Q:  What is the use of E-points and E-wallet?
A: E-wallet is an online wallet to save keeps all your bonuses from the system. Member can withdraw their E-points and convert into cash.

Q:  Can we use our E-Wallet for sponsoring?
A: Yes. You can use the available E-points in E-wallet for sponsoring and creating new accounts.

 

8.  M-Wallet

Q:  How much is the monthly maintenence?
A: Monthly maintenance is RM200 every month.

Q:  Is it the same for all levels?
A: Yes. The maintenance amount is the same for all levels.

Q:  How long is the grace maintenence period?
A: There is a grace maintenance period of TWO months for every newly joined member.

Q: How is the maintenance period counted?
A: Each member will have to maintain their account based on their anniversary joining date.

Q:  How does the auto maintenence work?
A: Every member will have to maintain their own account after the grace period. The system will automatically deduct the Maintenance amount RM200 from the member’s E-wallet for auto maintenance.

Q:  How to ensure the account will be maintained?
A: Member has to ensure that they have sufficient amount in the E-wallet before their maintenance date.
  
Q:  What if there are insufficient funds in our E-Wallet on the auto maintenence date?
A: If there are insufficient funds in the E-wallet on the auto maintenance date, the system will not deduct any amount from the E-wallet, and the account is considered to be inactive for the next month.

Q:  What are the M-points credited to me after maintenance ?
A: 100 M-points will be credited to the member’s M-wallet when they maintain RM200. Member can use the M-points to redeem products from Company or Stockist. The M-point system works like a voucher.

Q:  How long can we accumulate?
A: You can accumulate the M-points as long as possible.

Q:  Can we utilise our M-Wallet for sponsoring?
A: No. M-wallet point is only used for redemption of products.

Q:  Can we utilise our M-Wallet to transfer to our E-Wallet?
A: No.
  
Q:  If we are not maintained, what happens to the various bonuses?
A: If the account was not maintained, the member will only entitle for the Referral Bonus in the next month. All awarded bonuses will not be affected.